Halter
Job role: Customer Onboarding US Lead
Company name: Halter
Location: Remote, USA
Salary: $85K – $95K Annually
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About the Job: The Customer Onboarding Lead for the USA is responsible for delivering a world-class onboarding experience for ranchers, ensuring efficient operational optimization, fostering cross-functional collaboration, and leading a high-performing local team.
Our ranchers deserve a world-class customer experience. As the Customer Onboarding Lead for the USA, you’ll be responsible for delivering this experience for our ranchers when they first join Halter, ensuring they are best set up for success to realise the value of our product as quickly as possible.
This is a critical role to support our expansion for this year and beyond, as we begin to move our growth focus to the United States. To help you achieve this, you’ll be leading a local onboarding and deployment operations team, to ensure our customers have what they need, when they need it, whilst also working closely with our Auckland, New Zealand-based Onboarding team to support the continuous improvement. You’ll be responsible for ensuring we consistently deliver a stand-out customer experience for our ranchers, and that our process, automation, and systems constantly evolve alongside our business to support economic scale in the US.
Responsibilities:
- Customer Onboarding Program. As our product evolves, so too should the way we onboard our customers. You will lead the charge on constantly iterating the US onboarding experience, inline with the global strategies, ensuring an accessible customer onboarding program for all ranchers, tailored to each customer segment or region as required.
- Operational Optimisation. Ensure that ranches are set up with the right Halter infrastructure (e.g. transmitting towers) at the right time to operate with our product, and that this is done in the most efficient and economical way for both Halter and the customer.
- Cross-Functional Collaboration. Foster relationships with other internal teams across Product and Customer functions, to establish feedback loops to deliver a seamless customer experience. You will be our ranchers’ biggest advocate internally through the early stages of their Halter Journey, and eyes and ears on the ground for our New Zealand-based product team to ensure our product is fit for purpose for the region.
- Team leadership. Build and foster an innovative and collaborative team of high-performing individuals, where the common goal is to provide the best customer experience for our ranchers specifically through their initial onboarding experience.
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