USA (Remote)
Posted 2 weeks ago

McDonald’s Global Technology

Job role: Sr Product Manager, Payments (Ordering)

Company name: McDonald’s Global Technology

Location: Remote, USA

Salary: $149,000 – $190,000 Annually

About the Job: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.
As a Product Manager, you will drive the product strategy, prioritization, and roadmap for building & optimizing our customer experiences related to payments. The ideal candidate is a customer-first product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

Develop and implement the product strategy and roadmap for Payment experiences, aligning with overall business goals and market trends.
Effectively work within the McDonald’s digital product operating model to drive toward better customer outcomes in accordance with McDonald’s strategic goals.
Collaborate with partners to implement experiences that align with the global personalization strategy.
Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product ideas, epics, stories, and acceptance criteria while partnering with engineering & design teams to develop and launch new products and features.
Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis.
Use insights to guide product decisions and prioritize product backlog items.
Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.
Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Your Qualities

Passionate, curious, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
Excellent communication and presentation skills, with the ability to effectively communicate sophisticated concepts to both technical and non-technical audiences at all levels of the organization.
Capable of finding product solutions that customers love, in a business that has sophisticated operational and service delivery considerations.
Knowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependencies
Confident working in a quick environment, with a desire to make quick decisions based on continuous prioritization and evolving customer needs.
Track record of efficiently launching and handling products throughout their lifecycle.
A proven understanding of relevant analytics and the ability to craft compelling stories using data.

Qualifications

Bachelor’s or master’s degree or equivalent work experience
8+ years of experience in product management.
Ability to influence and collaborate with cross-functional teams.
Experience in an agile product management role
Experience leading cross-functional teams and projects
Experience at a consumer/retail company is preferred.
Experience building payment experiences in a retail context is highly preferred.
Proficiency with Jira product suite preferred. (e.g. Jira, Jira Plan, Jira Product Discovery, Confluence, Jira Align)
Technical or design background is a plus.

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