Remote Senior UX Service Designer needed at Extreme Networks

Job Description

Extreme Networks is a publicly traded tech company (EXTR) whose solutions are used by the world’s largest enterprises. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation across a suite of networking solutions. We are a Technology Leader in Gartner’s Magic Quadrant. With offices and employees worldwide, we were early to embrace a fully remote model to attract and retain global talent.

There has never been a better time to join Extreme. We have seen enormous growth opportunities after three acquisitions extending our portfolio and go-to-market (GTM) strategy. Aside from being a Technology Leader in the Gartner Magic Quadrant, Extreme also promotes an internal culture that embraces workplace diversity, inclusion, and equality. Having Diversity and Inclusion as part of our core values and beliefs, we are proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

Key Responsibilities

• Lead with design thinking methodologies, from discovery to framing, and create visual designs using design systems and content standards. Be able to create service blueprints, value stream maps, stakeholder maps, personas, information architecture, system flows, low-fidelity wireframes through to clickable prototypes and fully design comps. Must have experience with Figma.
• Be a leader with a vision to help advance Extreme’s experience strategy globally and challenge others to change and adopt modern experience methodologies. Focus on systems thinking, mapping end-to-end journeys between multiple layers of people and machines.
• Be able to discover and visually represent the life cycle of systems and applications by working iteratively as a Design expert within a balanced team of Product Managers and Software Engineers.
• Develop User Centric Design practices consisting of end user’s needs, wants, and limitations, being the focus at all stages of the Design and Product Development life cycles.
• Present Design Discovery & Framing with inputs from research initiatives and ideation testing prototypes while providing valuable synthesis and recommendations to the key stakeholders and users at Extreme Networks
• Contribute to the design systems, data visualizations, and visual design for feedback and testing to drive adoptable outcomes.
• Lead cross-functional Consulting and Collaboration, demonstrating leadership by helping the team and stakeholders navigate product vision, high-level business priorities and desired outcomes.
• Participate in Scoping, Design Thinking, Kick-Off, and other workshops with other team members eventually assuming the role of inception facilitator.
• Lead design reviews to ensure the production of high-quality design artifacts across the team of designers.
• Educates partners like product management and engineering on design practices.

Requirements

• Deep experience in at least one of the following design skills: User Research, Interaction Design, Visual Design or Service Design.
• Experience working within product teams, including collaborating with designers, content strategists, researchers, UX engineers, and product management.
• 6+ years’ experience as a UX Designer or Digital Product Designer, creating and/or improving transactional websites or software products. Formal degree or training in HCI, Product Design, Interaction Design, Visual Design or related fields or equivalent job experience.
• An exemplar of excellent communication, facilitation, coordination, and organization skills.
• Experience designing for enterprise customers/users. Industry exposure to telecom, technology, or other complex businesses.
• Knowledge of generative content creation and AI driven experiences.
• Must have a strong portfolio showcasing your design process, methodologies, and successful projects.
• At Extreme Networks, we believe that our employees are our most important asset. With this in mind, we provide a comprehensive and competitive compensation and benefits package to our employees and their family that supports and maintains good physical, emotional and financial health.