Remote Senior Technical Content Writer Needed at Immersive

Job role: Senior Technical Content Writer

Company name: Immersive

Location: Remote, USA
Salary: N/A
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About the Job: Founded in 2017 from a cargo container in Bristol, UK, Immersive has progressed to the global stage and has secured over $180 million of funding.

We’re looking for a Senior Technical Content Writer, who will play a key role in ensuring our users, customers, and internal teams have clear, concise, and accessible documentation. You will own and maintain our Help Center, create and update technical documentation, and collaborate with subject matter experts (SMEs) to publish thought leadership and technical content for our customer community, including blogs, whitepapers and user stories. Your work will drive product adoption, increase community engagement, provide access to information that reduces friction for users, and contribute to the company’s overall content strategy.

We’re open to hiring someone for this role located either in the United Kingdom or on the East-Coast of the United States.

Your Key Responsibilities:

• Managing & maintaining the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community.
• Writing and editing technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences.
• Collaborating with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content.
• Supporting thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader.
• Ensuring content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication.
• Gathering and acting on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness.

Your Expertise/Qualifications

• 3–6 years of experience in technical writing, documentation, or related content creation roles.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms).
• Experience building and managing multiple content calendars.
• Experience researching industry trends and competitor activities to identify content gaps and opportunities.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail.
• Ability to work cross-functionally with engineering, product, support, and marketing teams.

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