
UKG - Ultimate Kronos Group
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Job description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose – a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose – people -then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
Key responsibilities
- Troubleshoot, partner and resolve customer questions and issues within the Workforce Management platform
- Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
- Serve as a subject matter expert in timekeeping and utilize technical skills and knowledge to remediate complex issues
- Effectively and efficiently resolve customer cases in a case production environment
- Engage in escalated customer circumstances and drive to resolution
- Coach, mentor and positively influence peers
- Assist with product enablement
- Adhere to and model standard operating procedures and policies including case and customer experience best practices
- Participation in on-call rotations is required to provide occasional after-hours support
Requirements
- 3+ years of experience working with UKG Pro suite of products with Workforce Management experience as a plus
- Experience with integrations between timekeeping and payroll systems
- Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Professional in Human Resources (PHR) or equivalent certification
- Knowledge of support tools, such as Salesforce, RingCentral and remote access tools
- Experience managing a ticketing queue
- Data analytics experience
To apply for this job please visit ukg.eightfold.ai.