Gusto
Job role: Principal Product Manager, Payments
Company name: Gusto
Location: Remote, USA
Salary: $181,000 – 262,000 Annually
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About the Job: Gusto is a modern, online people platform that helps small businesses take care of their teams. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
About the Team/Role: Gusto moves hundreds of billions of dollars per year. The Principal Manager, Payments will be responsible for building technology that helps expand and develop payment rails and payment methods across the US to enable money movement and solidify our customer ledger and reconciliation platforms for reliability.
This role is part of the Payments team at Gusto that ensures that our 400,000+ small and medium businesses and millions of their employees are getting paid on time, every time. You will be developing our payments systems that are foundational to the payment solutions offered by Gusto. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our payments stack.
Your Responsibilities:
- Ownership: Create the roadmap and multi-year strategy for key payment infrastructure to meet organizational OKRs
- North Star: Ensure that our payments infrastructure can deliver amazingly simple and extensible customer experiences that are fast, transparent, and cost efficient for use across the Gusto ecosystem
- Collaborate with partners in Accounting, Legal, Compliance, and Payroll Services to design to enhance our product offerings and serve our customers better
- Communicate your work across technical and non-technical decision-makers
- Manage dependencies across other product development teams
- Work cross-functionally with Design, Engineering and Revenue teams to develop, launch and manage/rearchitect payments infrastructure
- Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
- Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with/ team; while driving transparency and focus on customer and business outcomes
Here’s what we’re looking for:
- 8+ years of experience of direct Product Management experience in payments, fintech, money movement or payments related fields including understanding of money movement in the US and integrations with third party payment systems
- Understanding of payments operational processes such as reconciliation, disputes, and exception processing
- Familiarity with payments systems and related regulations
- Ability to translate business requirements into technical specifications and work closely with the engineering team to deliver remarkable solutions
- Excellent communication and collaboration skills to bring others along various partners
- High judgment to take decisions based on first principles and be able to make trade-offs
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