Bristol Myers SquibbAssociate
Job role: Director, Social Media, Podcasting & Virtual Assistant Capabilities
Company name: Bristol Myers SquibbAssociate
Location: Remote, USA
Salary: N/A
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About the Job: Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
About the Role
The Associate Director for Social Media, Podcast & Virtual Assistant / Conversational AI (e.g. ChatBots/VoiceBots) capabilities, is accountable for the strategic planning, delivery & operations for these customer engagement channels to establish & amplify customer experience & engagement. This position will be responsible to define the product /platform strategy, as well as drive the enablement and ongoing evolution/maintenance for these customer engagement channels. This role will also be accountable for defining the digital engagement platforms’ strategy & roadmap, co-manage the backlog and ensure overall execution of strategy & roadmap. The position will own/lead/communicate Op Model and Standards, drive ECSC concepts and governance in additional to ensuring the platform features are compliant (security, privacy) as well as manage platform “health” and technical reliability.
Key Responsibilities:
- Strategize, plan & deliver capabilities on customer engagement platforms to Worldwide Commercialization Excellence and Market Engagement organizations.
- Partner with the OCS/ Brand / WCC-CEP team and BI&T matrix teams with a primary focus on the strategic planning & delivery of digital capabilities including innovation initiatives and a secondary focus on the enablement and simplification of such capabilities to drive effective customer engagement & experience.
- Ensure focus on improved outcomes, scaling strategy and pull through as well as ongoing evolution.
- Lead the overall product /platform strategy and roadmap for customer engagement platforms including business and technical architecture across vendor solutions and platforms.
- Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processes.
- Support technology strategy & roadmaps for customer engagement channels like Social, Podcasts & Conversational AI (e.g. ChatBots/VoiceBots).
- Demonstrate the ability to identify high value differentiating capabilities when making channel capability tool/platform(s) choices.
- Develop comprehensive business case(s) to support business outcomes of new/evolved channel capabilities.
- Accountable for committed business outcomes of channel capabilities implemented within the respective area.
- Lead technology teams, both internal and external/vendor teams, to develop and continually evolve key products and services.
- Support the adoption of channel solutions by designing & deploying effective operating models, standards, governance & change management processes, and end user training.
- Be the SPOC for Brand, OCS & MLR advise.
- Lead & drive all ECSC concepts.
- Continuously look out for new opportunities with cutting edge processes/platforms & drive synergies.
- Identify opportunities for continuous improvement such as increasing productivity or cost savings.
Qualifications & Experience:
Required Qualifications:
- Bachelor’s Degree with 8+ years of Digital Capabilities experience.
- Strong business knowledge (preferably Pharma industry) with proven leadership abilities.
- Capable of working cooperatively & deliver across boundaries and within a matrix to achieve results.
- Experienced in portfolio/program/project management, planning & delivery of systems/solutions.
- Demonstrates strong influencing skills with key partners across functions/regions.
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