Dropbox
Job role: Customer Success Manager, Reclaim
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Company name: Dropbox
Location: Remote, USA
Salary: $176K-$239K Annually
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About the Job: The Customer Success Manager at Dropbox will be responsible for post-sale deployment and customer education, ensuring successful product adoption and integration. They will build and maintain relationships with key customers, drive their success, and collaborate across internal teams to support business objectives, improve customer satisfaction, and promote product features.
Reclaim’s Customer Success Managers bring our customers a unique mix of business insight and productivity best practices to help accelerate adoption of Reclaim within our install base. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work. You will focus primarily on the goals of the customer, and as a result, increasing Reclaim’s adoption, renewal and upsell/cross-sell rates for our global, key accounts.
Responsibilities
- Act as a trusted and knowledgeable advisor for our customer sponsors. Support existing customers in driving the adoption and retention of Reclaim within their organizations.
- Collaborate closely with the Sales team to develop strong customer relationships, facilitate business reviews, drive the realization of customer value, and identify potential expansion opportunities in the Book of Business.
- Utilize internal data systems to conduct customer usage analysis, effectively identifying and addressing potential risks and opportunities. Take a proactive approach to initiate data-driven, targeted campaigns tailored to existing customers, fostering increased customer engagement and bolstering product adoption rates.
- Communicate Reclaim’s new features and functions
- Work closely with the Engineering, Support and Product teams to resolve conflicts, bugs, and issues affecting customers
- Act as the voice of the customer. Represent the customer internally, provide feedback to the Reclaim Product team by advocating for product and process changes.
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To apply for this job please visit builtin.com.