Carrot Fertility
Job role: Customer Success Manager
Company name: Carrot Fertility
Location: Remote, UK
Salary: N/A
Read also: Data Architect- Senior Associate| Remote Needed at PwC
About the Job: The Customer Success Manager will engage with customers to understand their needs, drive retention, increase member engagement, and maintain customer satisfaction. They will support customers through the entire lifecycle, develop tailored solutions, and advocate for customer needs within Carrot.
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.
Our Customer Success Managers:
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Develop a deep understanding of the customer’s business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
See more remote jobs
To apply for this job please visit builtin.com.