Envoy Global, Inc.
Job role: Client Experience Manager
Company name: Envoy Global, Inc.
Location: Remote, USA
Salary: N/A
Read also: Data Architect- Senior Associate| Remote Needed at PwC
About the Job: The Client Experience Manager will support Envoy’s clients and foreign nationals by responding to inquiries, resolving tier-2 requests, leading training on the Envoy app, maintaining reports and SOPs, and coordinating project plans while ensuring customer expectations are met.
In this crucial role, you’ll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support. In addition, you will be supporting Envoy’s Foreign Nationals while giving excellent service and resolution to inquiries.
As our Client Experience Manager, you will be required to:
- Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and CIP PC.
- Respond and troubleshoot tier-2 level requests with foreign nationals on non-legal questions related to Envoy navigation, status, or training.
- Handle escalations as needed and work with management or other teams to resolve.
- Lead Client and Foreign National training on the Envoy app.
- Pull and distribute reports and information for clients and legal team.
- Maintenance of team materials (marcos, trainings, SOPs).
- Ensure customer expectations are set and deadlines are met.
- Develop, track, and maintain project plans and project deliverables.
- Communicate with the client and internal teams on project milestones and progress.
- Projects as assigned.
See more remote jobs
To apply for this job please visit builtin.com.