Centerfield
Job role: Call Center Manager, Insurance
Company name: Centerfield
Location: Remote, USA
Salary: $65K-$75K Annually
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About the Job: Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
The Call Center Manager oversees a remote team of sales representatives, driving their performance towards sales targets in the insurance sector. Responsibilities include managing sales metrics, implementing strategies for revenue growth, handling customer inquiries, and ensuring compliance with regulations. The manager fosters a supportive team culture and collaborates with cross-functional teams.
How You’ll Contribute…
- Lead and manage a team of sales representatives in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
- Cultivate a positive and inclusive team culture that promotes collaboration, innovation, and alignment with organizational values, ensuring a supportive and high-performing work environment.
- Manage sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
- Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the insurance marketplace.
- Oversee team’s workforce management – team schedules, attendance & commissions
- Conduct regular performance evaluations and provide feedback to team members, including reviewing QA scores, optimizing their performance and discussing professional development.
- Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
- Collaborate with cross-functional teams, including quality, compliance, training and development, and operations, to support sales initiatives and drive business objectives.
- Ensure compliance with all applicable regulations to maintain the integrity of sales practices and uphold ethical standards.
- Stay informed about changes in call center regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.
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To apply for this job please visit builtin.com.