Remote Call Center Agents Needed at Signpost

Job role: Call Center Agents

Company name: Signpost

Location: Remote, USA
Salary: $17.00 hourly

Read also: Data Architect- Senior Associate| Remote Needed at PwC

About the Job: As a Call Center Agent, you will be the first point of contact for customers, managing a high volume of incoming calls, recording information, and providing exceptional customer service while following established scripts and guidelines.

Your energy comes from interacting with customers and your positivity is contagious.  Since you are a creative problem solver, you welcome the occasional complex call and love supporting a wide variety of inbound inquiries each day.  And, as a master multi-tasker, you thrive in a high-volume call environment and can leverage technology and scripts so you never miss the chance to make a customer happy.

As a member of our Live Receptionist team, you’ll be the first point of contact for our clients’ customers, ensuring every call is handled with professionalism and care. Your role will involve answering calls, managing appointments, and providing exceptional customer service that reflects positively on our clients’ brands.

Day-to-day responsibilities:

• Be the first point of contact for our client’s customers.
• Handle a high volume of incoming calls (180+) with a positive and professional demeanor, ensuring each caller receives a timely response.
• Accurately record and document caller information.
• Manage time effectively to balance high call volumes with the need to provide thorough and satisfactory resolutions to each caller.
• Work closely with team members and supervisors to ensure a cohesive and supportive work environment, sharing insights and feedback for process improvements.
• Follow established scripts and company guidelines to ensure consistent and accurate communication while maintaining a personalized approach.
• Meet weekly KPIs.

See more remote jobs