Remote Account Manager Needed at BlackLine

Job role: Account Manager

Company name: BlackLine

Location: Remote, USA
Salary: $119K-$140K Annually

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About the Job: The Account Manager is responsible for developing and maintaining client relationships, ensuring client satisfaction, and achieving sales targets. Key responsibilities include managing account activity, communicating client needs internally, coordinating with customer success teams, and selling additional services to clients.

The Account Manager serves as the client advocate, providing customers with a consistent level of professional support in an effort to develop and maintain relationships throughout the lifecycle of the account. A key role of this position is setting and communicating expectations, both within the organization and externally with the client.
You’ll Get To:

• Manage client relationship throughout lifecycle of account as a dedicated customer resource.
• Ensure client satisfaction and client retention.
• Schedule and complete weekly activities which include working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis by email and phone no less than once a quarter and before renewal.
• On an ongoing basis, maintain account, contact, activity and reference information in internal customer relationship management system. Stay current on assigned account activity.
• Keep abreast of assigned clients’ business situation and follow-up accordingly (i.e., mergers, acquisitions, divestitures, parent and sister companies, etc.).
• Assist in establishing effective sales strategies and tactics that result in expanding current business and update sales opportunities regularly to optimize sales results.
• Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis.
• Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to ensure clients’ expectations are met in a timely manner.
• Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
• Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
• Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community.
• Coordinate communication with management to resolve customer grievances, billing issues and escalate assistance for incidents that require further action.
• Provide Marketing team with qualified client testimonial leads.
• Follow up on action items from BlackLine Community moderators.
• Attend various Client Roundtables and the Annual User Conference.

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