Vetcove
Job role: Head of Customer Success
Company name: Vetcove
Location: Remote, USA
Salary: $160,000 – $280,000 Annually
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About the Job: Vetcove helps transform how veterinarians buy the supplies they need to keep America’s pets healthy. We’re a growing team on a mission to modernize the $50B+ animal health industry that helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. We’re looking for exceptionally talented and passionate people to join our growing team.
The Head of Customer Success is responsible for managing some of Vetcove’s most important commercial relationships. You will manage a high-performing team that supports our largest animal health pharmaceutical manufacturer partners (e.g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions.
The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment.
Responsibilities in this Role
- Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
- Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
- Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
- Gather feedback to inform our commercial strategy and development priorities
- Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
- Continually iterate on team process to optimize performance
- Conduct regular account reviews to set achievable goals and asses performance across accounts
Required Qualification/Experience
- 10+ years of account management, relationship-based sales, or similar experience
- Previous people management responsibilities for a team of 3+
- Proven experience managing complex enterprise relationships
- An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
- Strong attention to detail and project management skills
- Interest in data and more quantitative problem solving
- Ability to adapt quickly and manage many concurrent responsibilities
- Expertise in Excel, PowerPoint, and Word
- A positive attitude and team-based mentality; excellent collaboration skills
- Comfortability in a fast-paced environment
To apply, please submit your application through Vetcove’s Careers Page. The application deadline is May 3rd, 2025.
Please note we are unable to sponsor work visas at this time.
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